Bead Shuffle: Color Puzzle · Updated October 16, 2026
Need help with a puzzle, an ad or your progress? Contact the developer at shinji_ren_01@proton.me. This is also our contact for privacy and deletion requests.
1. Contact support
Please include:
- Your device model, iOS version and game version.
- What happened, what you expected and the steps that led to it.
- For an ad issue, the approximate time and time zone, whether it was a rewarded or interstitial ad, and any ad or network name visible on screen.
- A relevant screenshot or short recording, if you choose. Hide private notifications and unrelated personal information first.
You do not need to send a password, payment card information, authentication token or advertising identifier to ask for help. We may ask for details needed to investigate. Support is handled by email; this website does not upload files or collect a support form.
2. Can I play without an internet connection?
Core puzzles and locally saved progress can be used offline. Server registration and profile refresh run separately from gameplay. A server timeout should not require you to wait indefinitely before entering the game, and eligible network failures can be retried in the background when connectivity returns.
Ads and online reporting need a connection. Some advertising and attribution information is queued locally and may be sent later. Offline play is not an opt-out from information already collected. See the Privacy Policy.
3. Why is an ad unavailable?
An ad may be unavailable because the connection is interrupted, it is still loading, no eligible ad is available, or an advertising service has a temporary issue. Device privacy settings, region and ad availability can also affect delivery.
Allow a little time, check your connection and try again. You can keep playing the available core game without a loaded ad. If the issue continues, send us the details above. An ad offer does not guarantee availability every time.
4. I watched an ad but did not receive the reward
A rewarded-ad bonus is granted when the advertising SDK reports successful completion. Closing an ad early or losing its completion callback can prevent the bonus. An interstitial ad is not a rewarded-ad offer.
If you completed a rewarded ad and the bonus is missing, email the approximate time, expected reward, device and game version, and any relevant screenshot. Avoid reinstalling while we investigate, as this can remove local progress and useful details. We cannot promise a reward can be verified or restored in every case.
5. Do I need an account? Is progress saved in the cloud?
You do not need to create an email/password account. The game automatically connects an installation-based profile to its backend when available. This supports server features, advertising reports and attribution; it is not a complete cloud backup of your progress.
Levels, currency, items, challenges and preferences are saved locally. Reinstalling, clearing app data or changing devices may lose this progress. Apple device or iCloud backups depend on your settings and are managed by Apple. We cannot guarantee cross-device restoration or recovery of a removed save.
6. The game is stuck, crashes or will not load
- Close and reopen the app, then restart your device if needed.
- Check free storage and install any available game update.
- If the problem appears during an online request or ad, try another working connection and reopen the game.
- If it continues, email the steps, device and app versions, and a screenshot of where it stops.
Do not delete the app as a first troubleshooting step if you want to keep local progress. A network failure alone should not block core gameplay indefinitely; report it if it does.
7. How do I manage tracking and privacy?
On iOS, open Settings → Privacy & Security → Tracking to review tracking permission. You can decline tracking and still play. This does not remove all ads or stop every type of operational processing.
Advertising consent choices may also be offered where applicable. For other privacy choices, partner information, or access and deletion requests, read the Privacy Policy or email shinji_ren_01@proton.me.
Deleting the app can remove local progress, but does not automatically delete backend or SDK provider records. Contact us for help with a server-data request.
8. Settings and game rewards
Sound, music and vibration can be adjusted in the game's settings. Coins, energy, items and advertising bonuses are virtual game features. They are not real-money earnings and cannot be withdrawn as cash.
9. Developer contact
Bead Shuffle: Color Puzzle — developer support and privacy contact
App identifier: com.tacos.bead.shuffle
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